Nigerian Air Consolidation FAQ's (return to Nigerian Air Consol Page)
Address cargo to:
LOS - AirAttn: your email address
11895 Wayne Rd - Suite 104
Romulus, MI 48174ph: your phone number
My tracking shows that you received my shipment. I am calling to confirm.
We are not going to call the guy in the warehouse and ask him to find your parcel out of 100 or more. if your tracking shows a delivery signature then you need to rely upon that tracking. At some point we may begin posting tracking numbers but not yet. When the parcels are palletized, the name of the person to whom they are addressed, the weight, dimensions and last 4 digits of the tracking code are recorded on the recipients packing list. That packing list and included invoice will be posted online prior to the cargo arriving in Lagos.
I sent my parcel via UPS, FedEx or some other carrier and it is not delivering ?
Again, the sender is responsible for correctly addressing the parcels they send and contacting the carrier to ensure the delivery. If your cargo is not being delivered, contact the seller and confirm that the shipment was addressed correctly and ask them to determine why it has not been delivered.
Will you repack my parcels ?
It is important that we forward your parcels in the packing that they arrived in at our warehouse, with the original labeling and tracking information. If we have to repack your boxes there is no way to ensure that what you think was ordered and sealed into your box at the sellers is in fact what was re-packed. We do not want the confusion or complaints. If cargo is clearing overpacked, resulting in significant dimensional charges then we may cut the box down to size to eliminate the air space, but we are not responsible for any damage to the contents. If you still require repacking, it is $5.00 per cubic foot or $.50 per lb, whichever is greater.
Will you hold my parcels and ship them together ?
We charge $5.00 per week per parcel to set aside and hold your parcels. We really do not want to hold your items at our facility. Our paperwork is set up to ship out and invoice your items that arrive at our warehouse. If you have ordered 10 items it is likely at least 1 of them will not arrive as you have planned and you would have wished that you had sent the others ahead so that they were available for pickup in Lagos. We do this based upon previous complaints from customers in this situation.